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Community Management and Customer Support Intern or Trainee (m/f)

iversity GmbH

Berlin

Customer Care

Beginn: Mai 2016

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Berufseinsteiger


Your Responsibilities: 

  • Manage our courses by moderating discussions and supervising course activity, and help us develop and implement a strong community concept throughout our courses.
  • Run large communities of students and apply our code of honor and terms of use.
  • Help drive strategies to improve community health and growth.
  • Collect, prioritise and conceptualise feedback, feature requests and ideas from users and instructors to help us improve our platform and refine our quality assurance process.
  • Support our users and instructors around the globe in technical matters and help different stakeholders to navigate and use the platform.
  • Communicate with the different departments and teams to find the best possible solutions for our users’ or instructors’ problems.
  • Know our courses in and out and are able to answer questions regarding individual courses.


Your Profile:

  • Are an empathetic person that likes to help others, with a positive attitude and professionalism, who knows how to handle conflicts.
  • Like communicating with various types of customers and know how to interact with students as well as professors.
  • Have an affinity for web-technologies and are eager to get to know the insides of our platform and courses.
  • Have a high proficiency in German (written and oral) and fluent English is required.
  • Are able to multi-task and work effectively in a team environment, and easily adapt to others and new situations.
  • Have a high degree of organisational and time management skills with the ability to independently follow through to the successful completion of projects within a deadline.
  • Ideally have experiences with working with different stakeholders and managing online communities and are passionate about it.

 
Wir:

  • Are a globally focused company with an international, interdisciplinary and enthusiastic team.
  • Offer exciting insights that can only emerge from a fast-paced, high-growth internet start-up.
  • Believe in and actively foster a healthy company culture.
  • Give you the opportunity to work for a company that aims at spreading high quality education across the globe.


How to apply:

Please apply here.

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