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CRM Business Analyst / Salesforce Administrator (m/f)

SumUp Services GmbH

Berlin

IT

Beginn: Februar 2015

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung


SumUp is the world’s leading mobile point-of-sale (mPOS) company. Our mission is to empower local business. With our payment technology, we help small and medium-sized businesses to be more successful. With SumUp, merchants can quickly and easily start accepting credit and debit card payments in a simple, secure and cost effective way.

More than 100 outstanding people from over 20 nations have helped us achieving these goals in 14 countries so far, but of course we won’t stop there. SumUp is a thrilling place to work at with major offices in Berlin, London, Sofia, Moscow and São Paulo. In our Berlin office, you will encounter more than 50 people who are as passionate, professional and skillful as you are. Our team is what makes working at SumUp so special.

SumUp continues to grow and is backed by American Express, BBVA Ventures, Groupon and other renowned venture capital investors.

 

We are looking for vibrant, practical and resourceful future employees to join our great company. You can be a part of it as:

 

CRM Business Analyst / Salesforce Administrator (m/f)

 

Key responsibilities

  • Technical Administrator of the Salesforce environment; responsibilities  include customize and implement fields, workflows, triggers, page layouts, dashboards and reports on Salesforce.com
  • Technical Administrator of the call center system (Natterbox): responsibilities  include call routine and policies, and various configuration (call menu, call reporting etc).
  • Providing day to day troubleshooting and support for our rapidly growing pool of end-users.
  • Develop procedures to increase operational efficiency and data quality (sales, support, onboarding monitoring)
  • Create training materials and train users on system utilization and best practices
  • Run analysis on existing database to identify existing trends and provide strategic recommendations for future developments
  • Evangelize and drive user adoption across the organization.
  • Implement enhancements and roll out new features
  • Work cross-functionally to maintain and improve our integrations with different systems
  • Develop new applications in Salesforce to structure Sales and operations processes

 

What we expect of you

  • Strong functional knowledge of the Salesforce data structure
  • Experience in APEX, SQL, HTML languages is a plus
  • Excellent project management and Excel skills
  • Creativity, communicative, competence and team player attitude
  • Willingness to learn and to break the norm
  • Good time management and ability to work in a structured and ambitious way
  • Good knowledge and working experience with complex Excel charts
  • Strong analytical ability and interest in data analysis

 

What you can expect from us

  • A beautiful working environment at the riverside in Kreuzberg, Berlin – the heart of the most vibrant city in Europe
  • Short decision-making channels in a technologically demanding, international, motivated and lively environment with flat hierarchies
  • Challenging tasks and responsibilities and a wide scope for action
  • This full-time job, now

 

Sounds exciting and want to join our global revolution? Get in touch via careers@sumup.com.

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