Customer Care Agent Denmark / Netherlands / Norway (m/f)
Sales Customer Care
Frühestmöglicher Eintrittstermin: März 2017
Berufserfahrung: Mit Berufserfahrung
Everyone is driven by something. We have the goal of becoming the most successful bike and outdoor e-commerce company in Europe. Nationally, we already hold a prominent position. Internationally, with our sound financial situation, a top international investor and deep expertise in the core areas of online marketing, web-development and product range, we have already paved the way to success. In 2013 we merged with the leading Swedish e-commerce outdoor shop Addnature to be better positioned internationally. Now is the time to engage in a clearly focused strategy. Our recent success is evident through growth rates of >30% p.a. as well as numerous awards, such as the German Founders Award. You want to be part of that? More than 400 highly motivated colleagues in Stuttgart, Berlin and Stockholm are looking forward to working with you!
- First point of contact for enquiries and orders from our Danish, Dutch or Norwegian customers
- Communication with our customers via phone, e-mail or live chat
- Providing advice and support to our customers regarding products, orders and returns process
- A hands-on, pro-active mentality, ambition, and entrepreneurial drive
- Supporting the team in executing and optimizing all processes within the customer service department
- Experience in customer service is desired but not mandatory
- Enthusiastic for a fast-paced, team-oriented environment, willingness to learn and to be challenged
- Excellent communication and problem solving skills with a customer-oriented attitude
- Ability to handle multiple tasks at the same time
- Service driven mind set and awareness of our quality consciousness
- Native Danish, Dutch or Norwegian speaker as well as good written and spoken English skills
We offer a great work environment in a unique corporate culture. As a part of our flat hierarchy structure, you are at the middle of all information sources and directly involved in decision making processes. You will work alongside a passionate team of internet experts who look forward to your support!
We are looking forward to receiving your application via E-Mail (firstname.lastname@example.org)!