Zattoo, www.zattoo.com, is an international company in the WebTV market with offices in Zurich-Switzerland, Berlin-Germany and Michigan-USA. Zattoo provides live streaming TV channels on connected devices such as Macs and PCs, tablets and smartphones with iOS, Android and Windows Phone 7 and Smart TVs. Our small team of 30 employees has created this leading service that has attracted more than 10 million registered users across Europe. Zattoo is the pioneer and most active developer of concepts and technology in the spaces of live internet TV and cloud recording.
The Customer Care Manager will have the overall responsibility of providing exceptional user support by managing Zattoo’s Customer Care strategy, team, processes and technical systems.
As a direct report to the Vice President Content & Consumer, the Customer Care Manager will further develop and constantly optimize the processes, procedures and tools related to Zattoo’s user support. Initially the main focus will be on Germany and Switzerland, but with Zattoo’s ongoing internationalization more attention will be given to additional countries (e.g. Spain) in the mid-term.
The Customer Care Manager will be responsible for building and managing a small team of Customer Care Associates. S/he is expected to maintain high motivation within the user support team as well as to guide and coach the team personally with his/her expertise.
The Customer Care Manager will benefit from a high degree of independence, allowing him/her to bring and directly implement his/her own ideas.
In accordance with the overall objective of providing professional reactions to user feedback and requests the Customer Care Manager will:
the Minimum Requirements
the Preferred Qualifications
The preferred location is Berlin, Germany.
If you are interested, please send your CV directly to firstname.lastname@example.org.