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Customer Service Agent Denmark (m/f)

internetstores GmbH

Berlin

Customer Care

Beginn: Juli 2017

Anstellungsverhältnis: Vollzeit

Berufserfahrung:


We all have something that drives and motivates us. At internetstores, we want to continue being the leading specialist for bikes and outdoor products in Europe. To achieve this we need you! Solid know-how in the core areas of web development, performance marketing and product range design have set us on course to become one of the most successful and profitable growth stories in eCommerce. The results so far: more than one million page views per day, over 30 online shops in Europe (including fahrrad.de, addnature.com and Probikeshop.com), award-winning own brands and numerous awards in all disciplines.

Want to be part of this success story? Then send us an application - more than 550 colleagues in Stuttgart, Berlin, Lyon and Stockholm look forward to meeting you!
 

Your tasks

  • First point of contact for enquiries and orders from our Danish customers (bikester.dk and campz.dk)
  • Communication with our customers via phone, e-mail or live chat
  • Providing advice and support to our customers regarding products, orders and returns process
  • A hands-on, pro-active mentality, ambition, and entrepreneurial drive
  • Supporting the team in executing and optimizing all processes within the customer service department

Your knowledge and skills

  • Experience in customer service is desired but not mandatory
  • Enthusiastic for a fast-paced, team-oriented environment, willingness to learn and to be challenged
  • Excellent communication and problem solving skills with a customer-oriented attitude
  • Ability to handle multiple tasks at the same time
  • Service driven mind set and awareness of our quality consciousness
  • Native Danish speaker, good written and spoken English skills
     

In our open culture which boasts flat hierarchies you are immersed in eCommerce and have the best hardware and software at your disposal. You work as part of a great team of online retail experts who passionately discover the latest trends and adapt their work accordingly. Our strong growth and high profitability gives you a great opportunity to personally develop and take on more responsibilities.

About us

internetstores Holding GmbH is Europe's leading bike and outdoor eCommerce company. The group operates numerous onlineshops: fahrrad.de, Bikester, Brügelmann, Probikeshop, CAMPZ and Addnature in 14 different countries. The shops offer a comprehensive selection of products for both enthusiasts and beginners. There are more than 750 brands and 70,000 products and customers are guaranteed to find what they are looking for. internetstores is one of the few profitable eCommerce companies. Learn more about the company at www.internetstores.com.

What we offer

  • A successful, growing business
  • eCommerce Spirit
  • Great development opportunities
  • Exciting, dynamic tasks
  • A truly international team
  • Comprehensive corporate benefits, team events, daily fresh fruit etc. 
  • Employee discounts and bike leasing

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