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Customer Success Manager (m/f)

ecratum GmbH

Berlin

Customer Care

Beginn: Juni 2016

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung


ecratum is the world-wide market leader in Supplier Relationship Management for SMB. We make professional supplier management accessible for millions of companies around the world. ecratum saves lots of time and money for purchasing and quality departments by automating tedious tasks and errands with suppliers. Easy to launch and easy to use, ecratum can help manufacturers and traders save on their supplier management within hours!

More than 15.000 companies from 80 countries are already using ecratum.

To complete our team we are looking for a motivated Customer Success Manager as soon as possible in our office in Berlin.

Description

  • You will work together with the Business Development and the Sales Teams and are responsible for the optimal execution of our On-boarding process.
  • You ensure a quick and effective processing of our customers requests
  • You structure the workflow in your field and pay attention to the internal efficiency as well as keeping high the customer satisfaction
  • You take care of our business customer data bank and work closely with the Quality Management
  • You build a long-term customer relationship and participate actively to the organisation and the development of our After-Sales Management

Requirements

  • You have finished your studies, you are interested in the sales process and already have experience in a similar position
  • You are service oriented and friendly (even when the workload temporarly increases)
  • You are highly organized and able to work independently
  • You are pragmatic and goal-oriented
  • You have excellent communication skills and are confident on the phone
  • You have interest in Internet and in working for a modern software company
  • You are pro-active, motivated and result oriented
  • You are fluent in German (verbal and written) and at least another language
  • You have a deep knowledge of MS-Office

Benefits

  • You will be thoroughly prepared for your new challenges in a dynamic and rapidly growing company
  • Flexible working hours
  • Attractive compensation with performance bonuses
  • You will work in an open-minded environment where there is lots of space for your ideas
  • You are part of a committed team
  • You will work at a cool place in the centre of Berlin
  • You will in a highly innovative company that is making tens of thousands of users happy already today.


Sounds intriguing? Team ecratum is looking forward to meeting you! 

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