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Customer Support Agent (CSA) (m/f)

immmr GmbH

Berlin

Customer Care IT

Beginn: September 2016

Anstellungsverhältnis: Vollzeit

Berufserfahrung:


Customer Support Agent (CSA)

About immmr

immmr is a communication app that lets you video, message, and call your friends for free from any device. Even if it’s not your own. And even if your phone is off.

The immmr team is based in Berlin, with some typical startup traits; fresh fruit, t-shirts and a “let’s go” mindset are combined with stand up desks, team events and flexible working times.

Join a dynamic team of enthusiastic pioneers looking to make a difference in the telecommunication industry.

The position

We are looking for a full time Customer Support Agent to join our Berlin office. The position will provide the direct link between the company and our users, while using our own product across all available platforms.

Not only will the CSA bridge the gap between user and developer, they will be the advocate for our users within the immmr team. Reporting problems, managing the overview of bug fixes and timelines while pushing for further development of user engagement features.

The CSA will also take care of incoming support requests, maintaining our “How-To section and optimizing out FAQs.

Requirements

Languages: English and German (fluent).

Working knowledge: Ideally tech tool savvy; CSM with Zendesk, app marketplaces, social media for customer service, JIRA, Slack or similar.

Mindset: proactive attitude and passion for technology. Willing to embrace change, challenges and the chance to learn.

please send your application to

Norbert Meinike

jobs@immmr.com

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