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Head of Cloud/Service Operations Manager (m/f)

TVSMILES GmbH

Berlin

IT

Beginn: Juni 2015

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Manager/in ohne Personalverantwortung


Become part of one of Germany’s hottest start-ups – TVSMILES. TVSMILES is expanding its already vibrant international team.

We have over 2.3 million users in Germany and have raised over EUR 5 million in 2014, making us one of the most solidly funded start-ups in Germany. We are the first loyalty based second screen app that rewards its users with Smiles for playing quizzes and interacting with integrated brand content. In 2014 we won the coveted “made-in-de award”, the dmexco start-up competition and the Gruenderszene award.

With countless plans for the future, join a team as fresh and exciting as our app itself, as we expand into new markets.

Role – overview

Position: Head of Cloud/Service Operations Manager (m/f)

Location: Berlin

Reporting to: Head of Tech. Ops and Corporate IT

Salary: Competitive salary

Job Description

  • Build up a Cloud Ops Team, managing our global platform and corporate software
  • Ensure our cloud services are operational 24x7x365 with global performance
  • Manage and improve our cloud production site through our Service Operations Center with staff, tools, processes, monitoring and communication
  • Drive technical, process, organizational transformation to deliver a world-class, global Service Operations Center
  • Develop and deliver these strategies to executives and customers
  • Closely partner with engineering teams to understand, mitigate and address production risks while enabling agility
  • Manage our operation incident management processes
  • Deliver crisp and accurate internal and external communication as it relates to production maintenance and outages
  • Manage Service Operations Center monitoring dashboards and tools. Deliver production health metrics to drive service improvements

Role – detailed description

Who we are looking for

  • 5+ years of experience in web/app/cloud operation, administration and/or engineering in distributed global service environment
  • LPIC at least level 2
  • Deep understanding of web/app infrastructure operations and delivery
  • Technical vision and understanding of app / SaaS / IaaS infrastructures including virtual data centers, DNS, backup, replication, storage, load balancing, databases (relational and NoSQL), virtualization, security and related technologies
  • Experience in hybrid IaaS (Data Center + AWS) preferred
  • Experience in managing postgres and dynamo database, java application servers like jetty or tomcat, etc
  • Automated, software based infrastructure management or IaaS experience is a must
  • Open source experience in this area is a plus
  • Visionary with ability to lead new technologies and evolve our global infrastructure stack
  • Solid understanding of highly available, secure services and ability to deliver on them
  • Strong verbal and written communication, to interface engineers, executives and customers
  • self-driven/self-motivated with a strong desire to continuously improve yourself and your team

What we offer

  • A challenging job in the rapidly expanding market of mobile media
  • A chance to work for a fast growing international company with an innovative product
  • Flat hierarchies in a young and very motivated team
  • A performance oriented work culture with opportunities to make a difference and to be creative
  • A competitive salary and uncapped bonus
  • Open-ended contract and immediate start
  • Working in a team with over 15 nationalities
  • A dynamic work environment with opportunities to grow professionally and personally
  • Organic fruit basket, natural spring water, football table and the best coffee in town

Please submit your complete application including your salary expectation, CV, cover letter and earliest starting date to the attention of Björn Clemens to: itjobs@tvsmiles.de

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