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Customer Service Agent (m/f)

Horizn Studios GmbH

Berlin

Customer Care

Frühestmöglicher Eintrittstermin: Oktober 2017

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung


LET’S GO. SMARTER.

Horizn is an international Smart Travel Brand headquartered in Berlin. Our team of engineers and designers develops innovative travel products and services for the digital age, with the aim of making everyone’s journey seamless and enjoyable. We are frequent travelers, digital nomads and design aficionados. We believe in challenging the status quo; moving forwards in a world where travel is easy, every journey is an adventure and curiosity drives us all.


Customer Service Agent (m/f)


You will be a brand’s representative as part of our CS team, and responsible for the German speaking customer service.


Your challenge

  • Responsible for the customer care via email/ticketing (+ chat & phone service in the future)
  • You will answer all product, and service related questions in the best possible way – professional, positive, and based on exceptional knowledge
  • Taking the ownership for the customer’s experience, and representation of Horizn’s brand values
  • Your work has an immidiate effect on Horizn’s success, and you are keen to take the ownership for that
  • Provide customer’s feedback regarding product, and service to the Head of Customer Service
  • Support the constant optimization of our customer Service

Your skills & experience

  • You have at minimum 1 year of experience in customer service management
  • You have good experience in working to targets, and always challenge yourself to increase your tickets on the daily basis, and improve the overall customer experience
  • You have an outgoing, and service driven personality
  • Your are an open-minded, and positive person
  • You are a team player, you are results-oriented and like to take the initiative
  • You are fluent in German (mother language), and fluent English is a plus

Your benefits

  • Be part of an open-minded and dynamic team and work in the positive atmosphere of a fast moving environment
  • Freedom to make a true impact on the business, and shape the future of our fast growing venture on international level
  • Offer to take responsibility from the beginning
  • Opportunity to combine product sales at the store, and addtional customer service activities based at the Horizn HQ
  • Competitive salary
  • Staff discounts on Horizn products

Please send us your CV – along with a few words on why you would like to join the team – your earliest possible starting date. We are looking forward to hearing from you!

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