The Lufthansa Innovation Hub (LIH) - named "Germany's Best Digital Lab 2018" - is the digital transformation spearhead of the world’s largest aviation corporation Lufthansa Group. The LIH discovers, evaluates and implements new technologies in the context of travel tech, mobility and e-commerce for industry-leading airlines such as Lufthansa, Eurowings, SWISS and Austrian Airlines, the frequent flyer program Miles & More as well as other renowned Lufthansa Group entities.
LIH leverages established, proven business models and companies with the assets of Lufthansa Group and develops its own, tailor-made solutions based on tangible customer pain points. Shaping the travel of tomorrow, the unit works closely with experts in the Lufthansa Group as well as field-proven entrepreneurs from the startup ecosystem.
Become a part of our growing Design and Market Intelligence team consisting of research specialists and Service & Business Designers. As Junior Service & Business Designer (m/f) you will act as a “Customer Advocate” within the Lufthansa Innovation Hub, especially in the context of Venture Development. Thereby, you will foster the development of internal and external digital ventures ranging from strategic partnerships with existing players to greenfield development of new products and services for the traveler of tomorrow through the systematic application of established ideation, creativity and design methodologies.
The Junior Service & Business Designer (m/f) will holistically live customer centricity by matching market and trend insights from our Market Intelligence specialists, test results from our in-house prototyping as well as direct customer feedback obtained through surveys, focus groups and systematic market observations. Your expertise will be used first and foremost within small project teams covering specific customer pain points as well as in general matters concerning ideation, prototyping and human interaction design.
Please send your application to via e-mail. For further information visit our website.