Wayfair’s Operations Process Improvement team is looking for an experienced product manager to develop new tools, technologies, and business processes for Wayfair’s worldwide order management platform. You will be working with VPs, senior directors, and software engineers to define project requirements, QA and troubleshoot implementation, and drive an agenda to create a best-in-class customer service and order management.
Who we are: Operations Process Improvement is an internal consulting team that seeks to make things run more efficiently by using technology. We analyze the operations of our business (Customer Service, Outbound Sales, Product Catalog Management, Fulfillment, and Warehousing) and find opportunities to improve customer experience and reduce costs. Then we work with our engineering to team to build systems to realize those opportunities.
In this role you will
Projects may include
Who we’re looking for
Wayfair (NYSE: W) offers an extensive selection of home furnishings and décor across all styles and price points. With an unparalleled selection of more than seven million home items from 7,000 suppliers, Wayfair helps people find the perfect product at the right price. Our unparalleled selection and superior customer service coupled with the convenience of online shopping, makes it easier than ever before to find exactly what you want for your home. The Wayfair family of brands includes:
Wayfair is headquartered in Boston, Massachusetts, and employs nearly 3,000 people across its eight global locations of Boston, New York, Ogden & Orem, Utah, Hebron, Kentucky, Galway, Ireland, London and Berlin. The company has previously been named one of America’s Most Promising Companies by Forbes Magazine and selected by the Boston Business Journal and Glassdoor.com as a Top Company to Work For and Top Company for Well Balanced Life.
Apply for this job: http://www.wayfair.de/careers#job=oyQe2fwo