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Product Manager Operations Software (m/f)

Wayfair GmbH

Berlin

Produktmanagement Sonstige

Beginn: Dezember 2015

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung


Product Manager Operations Software (f/m)

Full-Time
Berlin, Germany

 

Wayfair’s Operations Process Improvement team is looking for an experienced product manager to develop new tools, technologies, and business processes for Wayfair’s worldwide order management platform. You will be working with VPs, senior directors, and software engineers to define project requirements, QA and troubleshoot implementation, and drive an agenda to create a best-in-class customer service and order management.

 

Who we are: Operations Process Improvement is an internal consulting team that seeks to make things run more efficiently by using technology. We analyze the operations of our business (Customer Service, Outbound Sales, Product Catalog Management, Fulfillment, and Warehousing) and find opportunities to improve customer experience and reduce costs. Then we work with our engineering to team to build systems to realize those opportunities.

 

In this role you will

  • Turn high-level business requirements into detailed specs for software development
  • Work closely with software engineers, service management, and operations analysts to design and test new tools, design workflows, change-manage implementation, and solve problems. 
  • Identify opportunities to increase efficiency, improve the usability of our tools, and analyze root causes
  • Drive a roadmap of customer experience and cost savings
  • Work cross functionally to prioritize competing interests and focus project plans on the highest impact activities

 

Projects may include

  • Create efficient ownership workflows for customer follow up and service escalations
  • Developing cost-smart technologies to point service agents to the best solutions
  • Drive automation of manual operations tasks
  • Proactively reduce negative customer experiences by predicting pain points, automating timely response, and reducing their causes
  • Improve user interfaces and information to reach resolution on the first contact
  • Research and implement 3rd party technologies that drive value to operations

 

Who we’re looking for

  • A demonstrated record of strong project management and driving results (preferably e-commerce)
  • Ability to work independently and motivated to move beyond existing practices
  • Exceptional written, visual, and verbal communication skills
  • Creative thinking with customer focused mindset
  • Technical and analytical aptitude or background (enough to be dangerous)
  • Excellent problem solving and troubleshooting
  • Bachelor’s degree in a technology, business discipline, or MBA a plus

 

About Wayfair

 

Wayfair (NYSE: W) offers an extensive selection of home furnishings and décor across all styles and price points. With an unparalleled selection of more than seven million home items from 7,000 suppliers, Wayfair helps people find the perfect product at the right price. Our unparalleled selection and superior customer service coupled with the convenience of online shopping, makes it easier than ever before to find exactly what you want for your home. The Wayfair family of brands includes:

 

  • Wayfair.com, an online destination for all things home
  • Joss & Main, an online flash sales site offering inspiring home design daily
  • AllModern, a go-to online source for modern design
  • DwellStudio, a design house for fashion-forward modern furnishings
  • Birch Lane, a collection of classic furnishings and timeless home décor

 

Wayfair is headquartered in Boston, Massachusetts, and employs nearly 3,000 people across its eight global locations of Boston, New York, Ogden & Orem, Utah, Hebron, Kentucky, Galway, Ireland, London and Berlin. The company has previously been named one of America’s Most Promising Companies by Forbes Magazine and selected by the Boston Business Journal and Glassdoor.com as a Top Company to Work For and Top Company for Well Balanced Life.

 

Apply for this job: http://www.wayfair.de/careers#job=oyQe2fwo

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