Freshdesk is the leading provider of cloud-based customer engagement software. Headquartered in San Bruno, California, with offices in Germany, the United Kingdom, Australia, and India. Launched in 2010, the flagship product, Freshdesk allows organizations to support customers through email, phone, websites, forums, and social media. Freshdesk's suite of products also includes Freshservice, a cloud-based service desk and IT service management (ITSM) solution, and Hotline - an in-app support and engagement platform for mobile-first businesses. With powerful features, an intuitive interface, and a freemium pricing model, Freshdesk's products are widely used by teams and companies of all sizes. Freshdesk has over 80,000 customers around the world, including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, and Cisco. Freshdesk is backed by the world's leading investors – Accel Partners, Google Capital and Tiger Global Management. Today the company has more than 700 passionate employees globally.
Freshdesk is looking for a fast-learning and highly customer-oriented personality. As a Product Specialist (m/f) you will play a leading role in setting up Freshdesk's local technical customer support operations. In your role, you will be answering technical questions mostly from our German speaking clients in the D-A-CH region. As the customer’s first point of contact for technical issues, you will become a true expert in Freshdesk’s SaaS-based products and solutions. The position is based in the center of Berlin and you will report to the Regional Product support lead based in Chennai.
Please apply only via our online tool and share your salary expectations as well as the earliest date you can join us. If you have any questions, don't hesitate to write us an email to berlinHR@freshdesk.com. Freshdesk has other positions to fill – please check our openings on our website.
We are looking forward to receiving your application!