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Quality Manager (f/m)

Blacklane GmbH

Berlin

Sonstige

Beginn: Juni 2014

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung


As a Quality Manager at Blacklane you will help us secure the implementation of our high quality standards and work closely with our partners worldwide.


 

Your responsibilities

  • Support our Regional Managers and provide regular feedback on the performance and quality standards of our external partners.

  • Maintain stability and a high quality of service in our areas of operation

  • Conduct regular checkup calls with our partners

  • Working close with our Customer Care Department on securing the smooth problem-solving process in our complaint management

  • Provide assistance during the monthly billing process

  • Dealing with stakeholders feedback (positive and negative) on a daily basis




Your profile

  • Attention to detail, excellent organizational skills and exceptional verbal and written communication skills

  • Strong sense of initiative and self-responsibility, working well under pressure, flexible and always willing to rise to a challenge

  • Problem Solver with positive attitude, who can turn negative feedback into beneficial strategy goal

  • Strong computer literacy skills (Word/Excel), ideally with previous experience working with Salesforce

  • Fluent in German and English, additional language is a plus 

  • Personable and open with colleagues and customers, a good team player



 

We offer

  • Expand your network in the start-up scene
  • Independent work within an international and young team

  • Professional, dynamic and innovated work environment with room for personal development

  • An attractive workplace with free fruit, drinks and team parties in a modern loft in Berlin Kreuzberg


 

Sounds like you? If so, please send your application including your CV, cover letter, earliest starting date and salary expectations by e-mail to career@blacklane.com. We look forward to hearing from you!

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