(function(){ if ('undefined' !== typeof gs && 'undefined' !== typeof gs.show_ads && true === gs.show_ads) { var f = (adSSetup.view === 'd') ? 's' : 'm'; var p = document.createElement('img'); p.style.display = 'none'; p.onerror = function() { var x = document.createElement('img').src = 'https://bt.mediaimpact.de/' + f + '.png?b=1'; }; p.onreadystatechange = p.onload = function() { if (!this.readyState || this.readyState === 'loaded' || this.readyState === 'complete'){ var x = document.createElement('img').src = 'https://bt.mediaimpact.de/' + f + '.png?b=0'; p.onload = p.onreadystatechange = null; } }; p.src = 'https://acdn.adnxs.com/ast/static/bar.jpg'; document.body.appendChild(p); } })(); if ('undefined' !== typeof gs && 'undefined' !== typeof gs.show_ads && true === gs.show_ads) { function adBlockNotDetected(){ console.log('ads visible FAB'); if ('undefined' != typeof(ga)) { ga('send','event','ad-blocker','ads visible - FAB','',{nonInteraction:true}); } } function adBlockDetected(){ console.log('ads invisible FAB'); if ('undefined' != typeof(ga)) { ga('send','event','ad-blocker','ads invisible - FAB','',{nonInteraction:true}); } } if (typeof fuckAdBlock !== 'undefined' || typeof FuckAdBlock !== 'undefined' || 'undefined' !== typeof window.blockAdBlock) { adBlockDetected(); } else { var importFAB = document.createElement('script'); importFAB.onload = function() { fuckAdBlock.onDetected(adBlockDetected) fuckAdBlock.onNotDetected(adBlockNotDetected); }; importFAB.onerror = function() { adBlockDetected(); }; importFAB.integrity = 'sha256-xjwKUY/NgkPjZZBOtOxRYtK20GaqTwUCf7WYCJ1z69w='; importFAB.crossOrigin = 'anonymous'; importFAB.src = 'https://cdnjs.cloudflare.com/ajax/libs/fuckadblock/3.2.1/fuckadblock.min.js'; document.head.appendChild(importFAB); } }
Diese Stellenanzeige ist abgelaufen.

Customer Success Manager (m/f)



Customer Care

Frühestmöglicher Eintrittstermin: März 2018

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung

SatoshiPay is a fast-growing technology company, founded in 2014, building a scalable nanopayments platform running on blockchain technology. Our web widget allows frictionless payments across different websites without any sign-up.

SatoshiPay is right in the middle of the constantly evolving FinTech industry that is reinventing payments, banking, and money. We are looking for a fast learner, who is passionate about solving problems to support our customers on their journey to successful experiences.

What you will be doing

  • Develop a deep understanding of our product and the market (publishing, blockchain and FinTech) in which we operate
  • Engage with customers and stakeholders in our ecosystem (via email and Facebook) to help them achieve the best SatoshiPay experience possible
  • Represent the customer’s point-of-view in the organisation by collecting their feedback and ideas and promote new features to the product
  • Set up and supervise 1st level support
  • Propose and implement improvements to our customer success process

Your skills

  • 2+ years professional experience in an customer-facing role such as customer success management, account management, customer support, or similar
  • Good understanding of customer support processes and ideas
  • Very good writing and explaining skills in German and English
  • High skilled in solving problems, big focus on presenting satisfying solutions
  • Responsible and motivated self-starter with a high work ethic
  • Fast learner, not afraid to ask questions
  • Excellent English (our product is international).
  • Interest in new technologies like blockchain and the payment space in general
  • If you have experience with Zendesk, it’s a plus

What we offer

Working at a fast-moving company like SatoshiPay means that all your contributions will have a direct impact on the product and by extension on how people will use the internet in the future. The SatoshiPay team is well-connected, both in the FinTech and the blockchain scene, so you’ll also benefit from being exposed to these communities. We are an open-minded team who work closely together in a non-hierarchical manner at our office in the heart of Berlin.


  • A high degree of responsibility and creativity
  • Productive work environment with flat hierarchies and flexible working hours
  • Support of a highly skilled and experienced team
  • Attractive salary in a permanent position
  • Health care and retirement plans
  • An education budget and extra days off to be spent on your self-development
  • Personal branding support: participating in industry conferences, round tables, meetups
  • Fresh fruits and free drinks
  • Ergonomic desks and chairs
  • Innovative work environment with start-up flair in the center of Berlin

How to apply

Please apply by sending an email to and include:

  • A compact CV (preferably as a PDF)
  • Link to LinkedIn, Xing or other online profiles
  • A list of former employers and past projects as references – we would like to get to know you better by speaking to your former team members
  • Salary expectations and preferred starting date
Aktuelle Stellenanzeigen:
Oder schau dich direkt auf unserer Jobbörse um.
Für Arbeitgeber →
Netzsieger 2017 'sehr gut'