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Senior CRM Manager (m/f)

OUTFITTERY GmbH

Berlin

Marketing

Beginn: April 2016

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung


OUTFITTERY is Europe’s biggest Personal Shopping Service and we have a clear mission: We build the future of menswear shopping. Our goal is to make men happy!

Be part of our Global CRM team as a Senior CRM Manager (m/f) and support our company on the way to even greater success.

Your tasks:

  • Develop, execute and optimise the marketing plan to drive customer retention and reactivation

  • Manage the implementation of marketing campaigns online (email, sms, push, onsite) and offline (direct mailing, magazine, call centers, sales team)

  • Work with BI to leverage customer segmentation, implement tracking and ensure ongoing optimisation through A/B testing

  • Manage the relationship with external agencies and service providers (operations and performance tracking)

  • Manage technical projects including tool integration and database connections

  • Enhance the customer experience by deriving actionable customer insights and bringing innovative solutions

  • Track, report and analyse your campaigns’ performance and come up with actions to improve your KPIs


Your profile:

  • You have a degree in business, marketing or a similar field

  • You have 2-4 years experience in CRM, marketing or campaign management

  • You love managing projects with external partners/agencies

  • You have excellent communication skills in English and German

  • You are autonomous, organised, solution-oriented, performance driven and creative

  • You have a passion for creating great customer interactions and you are a team player


We offer:

  • An international and smart team which is eager to change the world of retail forever

  • A very ambitious and focused team

  • Lots of responsibility, independence and creativity

  • An honest and open feedback culture and individual development opportunities


Intrigued? Then send us your application with your salary expectations and possible starting date. Your contact person is Iris Hay.

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