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Team Lead Customer Service (m/f)

InterNations

Munich

Sonstige

Beginn: Februar 2015

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung


At InterNations, we’re dedicated to making life easier for expats! With about 1.5 million members in 390 cities around the world, InterNations is the largest global network and information site for people who live and work abroad. What started as just an idea is now changing the lives of expats and global minds around the world each and every day. With an international team who’ve often lived abroad themselves, we understand what our members need most and we all work towards a shared goal. Together, we’re constantly growing and learning, coming up with new ways for our members to feel more at home and connect with other international people in their communities.

 

About the Role

The customer-oriented support of our members, quality assurance measures and the maintenance of our forums are key factors for the success of InterNations. As the Team Lead for Customer Service, you will ensure the ongoing satisfaction of our ever-expanding member base and provide your team with expert support, advice and direction.

 

The Team Lead for Customer Service at InterNations

  • Is in charge of the registration process and the support of our members worldwide
  • Provides help in case of technical difficulties, complaints and questions
  • Administers forums and ensures high quality standards on the platform
  • Is responsible for problem solving, conflict and crisis management
  • Provides IT with member feedback and assists with improving the usability of the website
  • Leads, motivates and manages a team of 7 employees
  • Improves internal processes, manages projects and develops the department further

 

Required Knowledge, Skills and Abilities

  • University qualification in Business Administration, Communications or a similar field
  • Excellent written and spoken English (additional languages are a bonus)
  • A minimum of 3 years of experience in Customer Service, Support or Community Management
  • Hands-on experience working in the online sector with web platforms and social communities
  • Previous team leading experience is desirable
  • Strong communication skills, assertiveness, reliability and a high stress threshold
  • Hands-on mentality with operational focus and a passion for customer care
  • Ability to work conceptually and offer solutions to day-to-day issues

 

We Offer

  • A fast-growing, dynamic company with international scope
  • A friendly work atmosphere and the space you need to pursue your own ideas
  • A very diversified job profile with a high degree of responsibility and independence
  • Weekly team breakfasts, fresh fruit & regular team events

 

Are you the right one for the job?

Then send us your application today (CV, cover letter, start date, salary expectation) c/o Christa Fellner to:

jobs@internations.org

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