Telesales Agent (m/f)
Beginn: März 2015
Berufserfahrung: Mit Berufserfahrung
MEDIGO is a curated platform that helps patients to find and book affordable high-quality medical care worldwide. We are passionate about improving access to high quality healthcare, patient empowerment, and price transparency for medical treatments. MEDIGO is supported by leading VCs such as Accel Partners, and employs a team of 35+ people.
Do you want to help people around the world achieve their health goals? Then come and join our team and become part of our further success! The MEDIGO Care Team has a hybrid set of responsibilities that include outbound sales, customer support, account management and travel facilitation. As an addition to our Care Team we are looking for a bright and driven Telesales Agent (m/f).
The position is located in Berlin and to be filled to the earliest possible date.
- Convert interested users into patients via phone, email and chat channels
- Identify and leverage opportunities to exceed customer expectations and increase patient conversion
- Help MEDIGO users throughout their journey from the moment they inquire until they complete their medical treatment and create meaningful interactions with patients to ensure high levels of satisfaction
- Manage relationships with prospective patients and the clinics of the MEDIGO network, and act as intermediary between patients and clinics
- Acquire and share information regarding most common medical procedures
- Conduct qualification outbound calls to patients to assess and nurture interest
- Ensure all questions and concerns from prospective patients are addressed, and provide assistance as required
- Collect feedback from MEDIGO patients on their experience of medical travel
- You have a native level of English and ideally speak and write French fluently – other additional languages are welcome
- You have a minimum of 2 years of experience in a performance-driven sales and customer support environment
- You are computer literate and familiar with CRM and/or ticketing systems
- You ideally have either previous travel industry experience or a medical background
- You possess very strong phone skills, and excellent written communication skills
- You have a strong interest in health matters and show great empathy in dealing with the needs of others
- You are willing to work on weekends when required
- You get hands-on experience in a new, rapidly growing company with flat hierarchies, flexible structures, and many learning opportunities
- You work in a start-up with strong funding from experienced investors
- You join a young, fun, international team with a culture of high-performance
- You are presented with opportunities to be responsible for and manage your own projects
- You work directly with decision makers and have an impact in the organization
- Your career prospects grow in proportion to the success of our company
Excited by the prospect of joining us? If so, we look forward to receiving your application. Please send us an email with your CV and short motivation letter outlining your availability to firstname.lastname@example.org. Please include into the subject line „Application for Telesales Agent“.
If you have any questions, please do not hesitate to contact us. We look forward to hearing from you! For further information you may visit us at www.medigo.com.