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Customer Success Trainer (m/f/d)

UMI - Urban Mobility International

Berlin

Sonstige Customer Care

Frühestmöglicher Eintrittstermin: Dezember 2018

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung


We drive the future of mobility. With the backing and support of the Volkswagen AG, we will develop innovative, sustainable solutions that will make movement in urban spaces more flexible and more comfortable. Our customer-centric approach means that to us, mobility is not just a means to an end. It’s a passion. We are UMI.

Your upcoming projects

  • Create an initial training plan and necessary training documents
  • Serve as the contact person for our customer care providers and train the trainers
  • Set up a QM System to measure the operational customer satisfaction, as well as the employee and vendor quality
  • Increase the quality of services by coming up with smart & new actions and implement them straight away
  • Continuously identify, collect, and utilize feedback from our external partners & customer feedback
  • Coach and motivate the teams we’re working with and build strong relationships to our partners
  • Work closely with your Operations colleagues to drive scalable decisions and support the growth of our business

Your background

  • Ideally you should have 3-5 years of experience in Training or QM in a Customer Care environment
  • You’re experienced in handling multiple teams at the same time andon training them to be more self-standing – online and offline
  • You have a high attention to detail and quality awareness
  • A high emotional intelligence, a mediator personality and great communication skills are a must-have
  • You’re comfortable working in a fast-paced startup environment
  • Fluent German & English skills are required (any additional language is a plus)

Your benefits

  • Competitive salary
  • 30 vacation days
  • Mobility budget
  • Flexible working hours
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