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IT Service Manager (m/f)

UMI Urban Mobility International GmbH

Berlin

IT

Frühestmöglicher Eintrittstermin: Juni 2018

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Manager/in ohne Personalverantwortung


Join the mobility revolution. With the backing and support of the biggest car manufacturer in the world we will shape the future of urban mobility worldwide. We are a high-growth, high-potential, high quality start-up that offers innovative, holistic and stress-free mobility solutions. Our customer-centric approach means that to us, mobility is not just a means to an end. It’s a passion. We are UMI.

Your upcoming projects

  • Develop, implement and be fully responsible for our technical support concept, including setting up and monitoring service level agreements
  • Make sure the day-to-day operations of our mobility platform run smoothly
  • Be the link between customers, customer care and our external IT partners
  • Analyse technical problems that come up and kick-off the troubleshooting process
  • Continuously optimize troubleshooting routines

Your background

  • You have successfully set up a technical support system for a mobility start-up
  • You have good technical understanding of new-mobility related mechatronics, electronics and software architecture, especially API management
  • You know which ticketing systems make sense for us and you’ve implemented one before
  • You’re passionate about the future of mobility and current technology trends in the sphere
  • You put the customer first in everything you do
  • Your English is fluent, your stakeholder management is excellent and your problem-solving skills are outstanding

What we can offer you

  • Competitive salary
  • 30 vacation days
  • Mobility budget
  • Flexible working hours
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