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Operations Manager (m/f) - Customer Care

UMI Urban Mobility International GmbH

Berlin

Operations Customer Care

Frühestmöglicher Eintrittstermin: Juni 2018

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Manager/in mit Personalverantwortung


We drive the future of mobility. With the backing and support of the Volkswagen AG, we will develop innovative, sustainable solutions that will make movement in urban spaces more flexible and more comfortable. Our customer-centric approach means that to us, mobility is not just a means to an end. It’s a passion. We are UMI.

Your upcoming projects

  • Setup a holistic customer care concept and manage the system as our mobility solutions go live
  • Make sure our customer service process is so excellent, that it becomes a considerable factor that differentiates us from the competition
  • Manage customer feedbacks, visualize them and report them to the relevant stakeholders to ensure constant process and product improvements
  • Coordinate internal and external stakeholders to guarantee an exceptional customer experience

Your background

  • You have played a leading role in the conceptualization and development of an outstanding customer care structure, and have the know-how and motivation to build a new construct from scratch
  • You are very experienced in customer care structures in the digital industry and have both a hands on approach and an entrepreneurial mindset
  • You’re inspired by magnificent customer care and user centricity, can share that motivation, inspire others and have experience in doing so
  • You’re interested in new mobility and can relate to and understand specific customer needs in the field
  • Your English and German skills are excellent

What we can offer you

  • Competitive salary
  • 30 vacation days
  • Mobility budget
  • Flexible working hours
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