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Urban Sports GmbH

Customer Care Agent (m//fd) - Spanish & Catalan

Urban Sports GmbH

Berlin

Sonstige Customer Care

Kontaktdaten/Ansprechpartner ↓

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Frühestmöglicher Eintrittstermin: März 2019

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Berufseinsteiger


Urban Sports Club (USC) is about movement, variety and flexibility. Doing sports together with friends or colleagues at any time and having the freedom to choose what you want to do right now - this was the original idea behind the Urban Sports Club. Choose from over 50 types of sports and more than 3.500 partner venues all over Germany with only 1 membership - what, when and how often you like. While staying flexible and without any long-term contracts.At USC we are sporty-ambitious and flexible when it comes to our way of thinking as well as in finding solutions all while working in an international team. Our focus is always on community spirit.

USC provides the biggest and most diverse offer of sports- and wellness activities for Germany.

To support our team, we are looking for a Customer Care Agent (m/f/d) for Berlin, starting immediately.

Your tasks

  • You respond to members’ questions and solve issues via phone and email in an independent fashion
  • You are the first point of contact for new or potential members
  • You craft strong relationships with our members and keep them happy
  • You are the face of the company and give a positive impression of Urban Sports Club

Requirements

  • You have strong communication skills and can express yourself very well in Spanish, Catalan and English
  • Advanced German is a huge plus
  • Ideally you already have relevant experience in customer service over the phone
  • You are reliable, very well organised and can keep your cool in stressful situations
  • You take it upon yourself to exceed members’ expectations with a high-quality, personalised customer service
  • You have always been driven to learn about sport and you would like to discover more about new and unfamiliar types of exercise

What you can expect from us

  • An international team comprised of passionate, highly motivated and dynamic individuals who enjoy what they do
  • Flat hierarchies that offer a lot of self-responsibility, as well as opportunities for you to evolve and shape the company
  • A lively, startup-typical working atmosphere in Madrid and Berlin
  • Real team play with a lot of fun together during work and regular team events
  • A free Urban Sports Club L-Membership

We're looking forward to your application (incl. CV and salary expectations)! 

Kontaktdaten/Ansprechpartner ↓

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