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Zendesk Administrator (m/f)

GoButler GmbH



Frühestmöglicher Eintrittstermin: Juni 2015

Anstellungsverhältnis: Vollzeit

Berufserfahrung: Mit Berufserfahrung

Zendesk Administrator (m/f) // GoButler

IT | Berlin, Germany


We are actively looking for a Zendesk Administrator for our headquarters in Berlin.



GoButler is one of the fastest-growing start-up in Europe. The company was founded in March by three Ex-Rocket executives and defines services completely new, by offering an efficient and solution-oriented concierge service via text messages.



We are looking for people with outstanding talents and excellent skills, as well as flexible, pragmatic and open manners. Are you self-driven and do you have a hands-on attitude? If so, become part of our growth story and the most exciting startup in 2015.




  • Gathering and prioritizing change requirements for the system and identifying opportunities for improvements and training
  • Managing the internal testing and rollout of changes across all teams, developing new feature and deployments
  • Using analytics to improve ticket deflection and agent productivity
  • Performing hands-on implementation of day-to-day changes:
  • Reviewing and tuning workflows in Zendesk
  • Being the interface to Zendesk on problem escalation


  • Experience of administering Zendesk and/or SaaS systems
  • Knowledge of customer support processes in a multinational, multilingual support environment
  • Highly organised, responsive and good at project management.
  • Analytical with a keen desire to improve business processes and performance.
  • Good technical skills, but not necessarily programming.
  • Programming skills in one of the following languages is a big plus: Java, Ruby, MySQL, PHP
  • German language proficiency is also a plus


  • A full-time position
  • An employment in the most ever-evolving start-up company of 2015
  • An international, fast-paced and dynamic working environment
  • High development opportunities
  • Great opportunities – we promote from within and believe in hierarchy through performance!
  • Competitive compensation package
  • Free premium food and drinks


Please send us your application at jobs@gobutlernow.com. We look forward to meeting you!

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