Founded in June 2018, EDU is a brand of Digital Education Holdings Ltd. (DEH), a private institution for higher education with a vision to increase the quality and accessibility of education. In a world where technology is re-shaping the way we study and live, we want to harness technology as a tool to support continuous lifelong learning. Our aim at EDU is to make high quality education accessible to anyone in the world who is passionate about studying. We are a dedicated team of founders, thinkers, makers and doers with a broad background in Medicine, Education and Technology. Although EDU is a young company, our team has proven track record of successfully building higher education online learning programmes for renowned global companies and organisations under the Candena brand as well designing medical programme, formerly under European Medical College (EuMeC).
EDU Medical is the first digital College of Medicine in Europe! Our students are taught using new didactic methodologies that are evidence-based as well as synchronous learning in small groups with the personalised support from medical expert tutors and mentors to drive success. This is supported by latest digital learning technologies. The first 8 weeks at the start of every term, our students can study from any location globally! and students start their clinical rotation within 10 weeks of starting their studies. We partner with best-in-class teaching hospitals where our students undergo practical training during clinical rotations. By bringing clinical rotation closer to theory course coupled with implementing new didactic methodologies we believe creates well-rounded physicians with in-depth patient care experience.
To ramp-up our growth, we are looking for an experienced technical savvy Customer (Student) Success Manager who possesses a strong drive for results.
As a Customer (Student) Success Manager, you will be a key member of the commercial team who will grow the student acquisition from lead through to conversion. Duties will include a broad range of tasks such as maintaining ongoing relationships with prospective students, implementing success programs, contributing to sales, onboarding and training clients, and minimising churn. You should also be able to provide insights on “client”-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
To harness the power of innovation, EDU invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. EDU is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities.