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Head of Customer Service (m/f/d)

  • Vollzeit
  • Manager/in mit Personalverantwortung

Du willst Dir dieses Stellenangebot per E-Mail zusenden?

Hinweise zu Versand, Datenschutz und Widerruf
Frühestmöglicher Eintrittstermin Juni 2019

About COUP

COUP is bringing the fun of driving back into urban areas. As a wholly owned subsidiary of Robert Bosch GmbH, the eScootersharing service started a new business area in the field of mobility services in August 2016. The electric scooters enable users to save time in city traffic and are a fantastic addition to existing mobility services provided in central areas. The eScooters are available in a number of major European cities, including Berlin, Paris and Madrid. They can be used around the clock and are easy to find, reserve and drive. They are a flexible and affordable alternative to public transport and cars.

We get trulyexcited about hiring you, if you:

  • Have a degree in economics, social science, or other comparable subject
  • Have several years of professional experience as Head of Customer Service / Team lead
  • Have very good communication and interpersonal skills as well as anexemplary behavior
  • 5+ years of professional experience in the Service area (e.g. call-center, gastronomy, retail trading or event management)
  • Have a customer and goal oriented working practice and you enjoy customer contact as well as solving customer problems
  • Are motivated to work with and lead a multilingual team
  • Have very good skills in MS Office, especially Excel
  • Are fluent in English, both written and spoken (very good language skills in German are an advantage, Spanish or French are a plus

What you will be working on

  • Goal orientedmanagement of the complete Customer Service Team with focus on customer relations and customer satisfaction
  • Disciplinary and functional leadership of COUP’s Customer Service Team
  • Development and continuous improvement of internal and external work processes
  • Quality management and control
  • Identification of customer needs and adequate development of our offers and services
  • Close collaboration with other departmentsand our international team
  • Management and surveillance of shift planning
  • Documentation and tracking of activities in our CRM system
  • Development and continuous improvement of internal and cross-department workflows

What you can expect when joining COUP

  • a highly motivated and experienced Customer Service team, which works with passion andhigh commitment on its tasks
  • joining our adventure in becoming the leading global platform in shared urban mobility
  • working with a very strong team and the best eScooter in the market
  • flat hierarchies, numerous social events and opportunity to work with highly skilled, cross-functional teams
  • a brand-new office in the center of Berlin (Friedrichstraße)
  • a fair compensation of your performance

If you are interested, please send your application via e-mail. Feel free to get in touch in case you have questions regarding your application!