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Customer Success Engineer (m/f)

  • Vollzeit
Frühestmöglicher Eintrittstermin Oktober 2013

Datameer is looking for a Customer Success and Implementation Engineer – Post Sales (m/f) for our office in Halle (Saale), Germany. We are a well-funded start-up backed by Tier 1 VCs, including Kleiner Perkins and Redpoint Ventures. Currently we are in search of a dynamic candidate who thrives on networking, problem solving and helping customers succeed to join our team.
Datameer is an end-to-end analytics platform built natively on top of Apache Hadoop. While there are lots of BI tools that analyze relational data, Datameer provides any business user with data integration, analysis and visualization functionality across any data type, size and source. Our product has shipped for over two years and we have wide adoption across worldwide Fortune 1000, data-driven companies.

Position Overview

  • Act as a consultant and a knowledge base for product managers, sales engineers and Datameer R&D, helping streamline deployment, improving the product's image and making Datameer's customers successful
  • Guide adoption and perform implementation of new support, productivity and diagnostic tools to increase efficiency of the technical support process
  • Communicate best practices to customers
  • Perform installation remotely or at customer site
  • Teach introductory admin and end user training class
  • Diagnose and resolve customer cases for Datameer as part of a global 24x7 support organization
  • Replicate complex customer environments to reproduce, diagnose and resolve problems
  • Manage multiple projects at the same time
  • This is a customer facing position. Willing to travel 50%.

Experience and Requirements

  • Excellent experience in a technical support, professional services, engineering or systems engineering role
  • Hands-on experience implementing, troubleshooting and supporting java based web applications that run on Linux/Unix operating systems
  • Ability to take a proactive approach to account management, with strong follow-through, resourcefulness, attention to detail and excellent written and verbal communication skills
  • Understanding of programming/scripting skills (preferably Java, or C++, Python, Perl, JavaScript, UNIX shell, SQL, etc.)
  • Unix admin experience a plus
  • Experience with relational databases, preferably MySQL
  • Solid grasp of HTTP, HTML, JavaScript, XML, JSON
  • Exposure to enterprise authentication and authorization environments (LDAP, Kerberos, etc.) a plus
  • Ability to work closely with individuals at all levels of the customer's organization, from engineering, to management, to end users
  • Literate, communicative, client-friendly, and flexible
  • Good English and German skills
  • Experience working in a dynamic startup environment a plus
  • BS degree in Computer Science or related technical field

We offer a focused, driven culture and a collegial working environment. If you are excited about helping Datameer lead the big data revolution, we would like to talk to you and encourage you to apply via our online application tool Jobvite: