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Customer Success Manager (m/f/d)

  • Vollzeit
  • Manager/in ohne Personalverantwortung
Frühestmöglicher Eintrittstermin August 2019

You are the face of enmacc towards our customers. You ensure they use the platform successfully turning them into enmacc promoters themselves.

Your Tasks

As a Customer Success Manager at enmacc, you will be responsible for the long term success of our national and international customers. Supported by our Sales, Product Development and Business Development teams, you will:

  • work with a portfolio of customers to define success and help them drive value out of using the enmacc platform
  • lead the implementation process of new customers and assist customers in driving user adoption and change management within their organization
  • autonomously oversee the development of customer accounts
  • create, track and monitor customer success plans
  • develop a deep understanding of customer behaviour and customer needs to achieve customer success
  • act as a link between departments to drive customer advocacy by delivering quantified customer feedback
  • create content for campaigns and the enmacc help center
  • ensure high customer satisfaction and retention


You have

  • Passion for customer success
  • Affinity and understanding towards digital products and services
  • Autonomous self-starter that can work on own initiative
  • Excellent verbal and written communication skills
  • Fluent German and English (other language of benefit)
  • You enjoy working with different teams (Sales, Operations, Product and Marketing) and project planning
  • Strong analytical thinking
  • Proactive team player with innovative ideas to inspire customer loyalty
  • Skillful at building long term relationships with executives and key stakeholders
  • Energy market background is a plus


We offer

This is your opportunity to define how energy trading works! You will make an impact to the energy sector developing our unique energy trading platform enmacc.

  • Working in the fastest growing company in the energy trading sector in Europe
  • Joining an international grown up start-up in the SaaS field, with modern office spaces in the heart of Munich
  • An entrepreneurial company culture with flat hierarchies - we are “Team together, team apart!”
  • Due to our continuous growth, you will have the opportunity to grow personally and professionally alongside with the organisation

Enmacc digitises the energy procurement process from start to finish - market participants gain speed, efficiency and security. More than 200 companies and over 700 active traders already use the continuously growing enmacc network of energy suppliers, distributors, industrial companies and municipal utilities. Enmacc customers benefit from attractive, competitive prices and new business potential in addition to more market opportunities. At Enmacc you find a culture of feature development driven by customer feedback. We’re working on exciting challenges with awesome colleagues and true industry experts.

Interested?

Be part of our success story! Send us your application documents with details of the next possible entrance date and salary expectations.