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Spanish (Bilingual) Customer Care Expert (m/f)

  • Vollzeit
  • Berufseinsteiger
Frühestmöglicher Eintrittstermin Januar 2015

Are you looking for a new job that is both challenging and exciting? Are you full of ambition and want to make a difference? Are you eager to change the world of online work with us? Then twago is the right place for you! 

twago is a successful, internationally active IT startup on its way to becoming an established online company. We change the world of teamwork by connecting freelancers and businesses from all over the world in order to successfully manage various projects.

Currently we are looking for committed and experienced applicants to join our Customer Support Team. Our mission: to make user’s life easier with our platform. This is only possible by providing excellent customer care. And for this we need you!

Your responsibilities

  • You are the first point of contact for customer queries by e-mail and phone (no call center activities)
  • You are accountable for your quantitative and qualitative goals
  • You communicate our services to relevant target groups in a friendly and competent manner and provide professional advice to our clients
  • You monitor the quality of twago projects and public comments and contribute to the optimization of our service processes
  •  You are responsible for the documentation of client feedback and bring in your own ideas on how to improve our platform
  • You execute evaluations and analyses on different topics, such as loyalty and success rates of users or preparations for marketing & sales campaigns

Your profile

  • You already have working experience in an internet startup within customer care/support
  • You enjoy talking on the phone and possess a pronounced service mentality
  • You possess perfect language skills in Spanish (mother-tongue) and Italian
  • Very good English skills (our daily communication within the office is in English)
  • Self-responsible working style and the ability to quickly familiarize yourself with new topics
  • Excellent communication and negotiating skills
  • Professional and friendly appearance, you are flexible and possess the ability to think ahead
  • Experienced in using the internet, CRM and ticketing tools (experience with salesforce is a plus)

What we offer

  • A challenging and diverse role in a permanent position
  • The opportunity for professional and personal growth within an innovative, high-performing and fast-moving company with flat hierarchies
  • The chance to bring in and realize your own ideas
  • Become part of an international and experienced team
  • A salary that matches your role and experience
  • Very attractive office, located in the heart of Berlin