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Head of Operations (m/f)

  • Vollzeit
  • Manager/in ohne Personalverantwortung
Frühestmöglicher Eintrittstermin Januar 2014

You want to be responsible for all international operations?

You are a pragmatic problem solver who is detail oriented and fast moving?

You’d like to work in a highly professional environment with a fun culture and a fancy office in Hamburg’s Hafencity?

Raised ten million EUR from leading international VCs, launched in five countries within 18 months, grown from 0 to 75 employers from 17 nationalities in a super fancy Hamburg office, 500,000 loan inquiries per year – this is Kreditech. As one of the fastest growing tech companies in Europe (more than 900% in 2013), we are looking for top talent to join our office in Germany’s most beautiful city.

Kreditech is the very first provider of a global BIG DATA scoring technology. Up to 8,000 data points (social media, e commerce, GPS, behavioral, etc.) per person are processed fully automatically and in real-time. Thus, we can offer microcredits online in five countries (,,, and Online, via SMS and via Facebook – the loan decision is made within a few minutes and the money is on your bank account within seconds. We are growing 50% monthly right now and are ramping up many new countries and products that will hit the surface soon.

Kreditech is looking for a 
Head of Operations (m/f) 
to lead its core operations at our Hamburg office.

This is one of our key positions, where we´re looking for an entrepreneurial-driven, analytical-minded person, who wants to grow their career. Also, this could be an excellent opportunity for consultants, who want to give their careers a push and be responsible for their “own” business. From day one you´ll lead an international team of Country Managers and develop our operations into a new dimension – and you´re fully responsible for strategic KPIs. The position consists of a range of interesting and challenging tasks.

What you can do here

Country Management

  • You are responsible for the operative management of country managers, currently for 5 countries and also for the upcoming ones.
  • Benchmarking and process optimization are the key success factors which will be driven by you.

Debt Collection

  • To strengthen our Debt Collection Performance Process Management, you´ll be also responsible for the improvement and implementing the latest standards.
  • You´ll have the full KPI responsibility.

Customer Care

  • You´ll build up the Call Center Performance Process Management, analyze it and make suggestions and decisions how to run it best.
  • You´ll have the full KPI responsibility.

Business Intelligence

  • Analyzing and reporting processes will be one of your core tasks to derive the right conclusions for the future of the business.

What we would like to see

  • Bachelor or Master’s Degree, preferably in business or tech related fields of study, graduating in the top 5% of your class
  • About 2-3 years of experience in a business development/ operational, preferably in a fast scaled, international startup or an international leading consultancy company, or as an entrepreneur in a successful company
  • Or about 2-3 years experience in the consultancy-environment (McKinsey, BCG, Roland Berger, Accenture etc.), working on/ leading international projects
  • You need to have first leadership skills and very strong analytical skills which you´ve already successful proven in (international) projects
  • Setting up operational Call Center processes or experience in Debt collection would be a plus
  • You speak flawless English, as this is our company language; it would be an advantage if you spoke German, Polish, Spanish, or Russian.
  • Basic understanding of SQL is also not a must, but a huge advantage


What you will like

  • An international team and working environment
  • The opportunity to learn in a very fast international setup
  • Versatile tasks and flexible working hours
  • Flat hierarchies and a great project responsibility
  • A highly modern office in Hamburg’s Hafencity
  • Frequent team events, Nerf gun fights, fresh fruits and snacks
  • A HVV-Card, a gym pass, free coffee and a fun room including table tennis, XBOX, and office scooter
  • And a good salary, of course!

Apply today and start working tomorrow!

Do you want to join an international team with people from 17 different nationalities? Are you driven to achieve real success and are you willing to put in the time and effort that is necessary for it? Do you have a quick grasp on new material and do you put your heart and soul into your work? Then we would love a chance to talk with you - apply today and you might be working at Kreditech next week!

It’s simple – to apply just click on the following link: . Please let us know, where your leadership and analytical skills played a decisive role and how you´ve been successful. Please note that we will not accept applications by email, but you can quickly get in touch with us to ask questions through