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Team Lead (m/f) - Customer Happiness

  • Vollzeit
  • Manager/in mit Personalverantwortung
Frühestmöglicher Eintrittstermin November 2017

Holidu is building the world’s best search engine for vacation rentals. Our mission is to finally make finding and booking the perfect rental as easy as a Sunday morning. We are on this journey in a rapidly growing team of travel and technology enthusiasts from all over the world. Our travel mates also include investors and mentors who have helped companies such as, Spotify and Zalando to achieve global success. So, pack your bag, hop on board and get ready for take off!

Your role in this journey

Our goal is to be here for our customers and make them happy by simplifying the booking process of vacation rentals. You play a critical role with the following tasks:

  • Leading an international growing team
  • Manage, motivate, and develop a high performing team within a time-sensitive and demanding environment
  • Implement and optimize processes to increase customer satisfaction
  • Own the Customer Helpdesk Tool (ZENDESK) and use it for improving efficiency and effectivity
  • Create and use dashboards for analyzing main KPIs
  • Advise our German customers by finding their dream vacation rental via phone & e-mail and other channels
  • Communicate with our partners
  • Transfer customer requirements and potential issues to help us to develop the best customer experience

Your backpack is filled with

  • Profound experience in customer service
  • Experienced in leading an international team
  • Strong communicator who remains friendly and calm in all situations
  • Fluent in German and English, third language is a plus
  • Experience using Zendesk is a plus
  • Excitement about the internet, new technologies and the travel industry

Our adventure includes

  • Cutting edge technology in all areas of our fast-growing business
  • A diverse international team with the ambition to achieve amazing things
  • Flat hierarchies, responsibility and freedom to develop your own ideas
  • Continuous learning from and with experienced co-workers and mentors
  • Real team play with a lot of fun together during and outside of work

Want to travel with us?

Visit to learn more and apply. Your first travel contact will be Lisa König from HR.