We are one of Europe’s most dynamic e-commerce destinations. Over the last years idealo has been meeting ambitious growth goals and will continue to do so in the years to come.
We have successfully transformed price comparison shopping from a pure SEO play to a modern platform business, creating a truly unique position in the market. Currently, our downstream traffic and our onsite checkout in total account for a transaction volume of way more than a billion Euros p.a. for our shopping partners.
We have to make sure that our users get their delivery on time and in quality. With no excuses. At the same time, we’re operating in a truly heterogeneous environment with thousands and thousands of valued partner merchants with different strengths and limitations.
So, if you are interested in a real challenge, and you are an experienced manager (m|f), then help us with the squaring of the circle and create and run the optimal after sales customer experience for users andmerchants at idealo.
Your mission is to make sure that users who buy products on idealo will get their goods the way they expect them to, without noticing if the online shop is large or tiny, well-known or a small player; because they can trust idealo to ensure a perfect service level.
You will have the following teams to support you:
If need be, you will identify and build new business areas to help idealo reach their goals, for example a center of daily operations, stronger 2nd level, institutionalized arbitration of disputes and escalations, alerting, and recognition of emerging business patterns and new opportunities (if you think this is the right way to go – but may be you have a better suggestions)