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Deputy Operations Manager (m/f) - eCommerce

  • Vollzeit
  • Mit Berufserfahrung
Frühestmöglicher Eintrittstermin November 2017

Deputy Operations Manager (m/f) - eCommerce - IKEA Germany

Our Mission

We are IKEA eCommerce Germany! Sustainable growth through customer satisfaction, before, during and after the purchase is our main goal. Together with you as Deputy Operations Manager we want to offer our customers a unique online shopping experience. We are looking for the perfect candidate to strengthen our dynamic and highly motivated team. At IKEA, we strive to merge online business with retail and create synergies for our customers. Together with you as a driver for new and unique ideas, we want to face all the challenges of multichannel business and also give you the opportunity to grow beyond yourself.

Your Task

  • As the Deputy Operations Manager, you actively influence our business and together with your team manage our success at IKEA eCommerce
  • Your task is to record the experiences and expectations of our online visitors and customers throughout the entire customer journey by constant evaluation
  • As a consequence you derive recommendations for further actions and implement them sustainably
  • You are in charge of constant process improvement in the Shopping Experience and Operational Processes Teams along with your interfaces to meet our most important business and customer needs
  • You have an impact on the strategic direction of our business within our business plan process to actively ensure that our ambitious goals are achieved
  • Through your strong process orientation and proactive approach you ensure sustainable growth within the online channel
  • You solve complex customer service issues
  • By directing performance analysis and reporting within your team, you ensure that operational processes are constantly examined and improved
  • You have an eye on budget and cost issues at all times
  • Your strong leadership competence - in the spirit of our IKEA culture - challenges and empowers personalities within your team

Your Profile

  • You have already gained profound professional experience within a dynamic eCommerce environment (3-5 years)
  • You have already made a significant contribution to eCommerce business development, ideally in a multichannel environment
  • In addition to your management and leadership skills, you demonstrate strong analytical skills and structural focus that - combined with your hands-on mentality - underline your excellent sense of business development
  • Ideally, your conceptual skills have already enabled you to successfully optimize business processes
  • You convince through a team-oriented and exceptionally efficient way of working and a high level of customer orientation
  • New challenges in the highly dynamic eCommerce business inspire you as much as your constant hunt for improvement
  • You are passionate about our product range, familiar with the most important home furnishing trends and you live the idea of ​​creating a better everyday life for our customers
  • As a driver of new and unique ideas, you provide significant power and implement new ways of working within your team
  • You feel safe in dealing with all MS Office applications
  • You build your network professionally and succeed through your open-minded and communicative personality
  • Our team is diverse and individual, therefore we require professional communication skills in English and German, as well as a daily interaction based on our IKEA values

We offer you

  • A highly motivated international team with flat hierarchies
  • Open and appreciative corporate culture
  • Space for your own ideas and working methods
  • A company that promotes your talent and gives you a lot of support in your development
  • Extensive social benefits

If you want to grow with IKEA online and give new directions to the overall shopping experience of our customers, we look forward to receiving your online application. Are there any questions left? Please feel free to get in touch with our recruiting team via mail.