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Paid Community & Customer Support Internship/Student Job/Part-Time (m/f)

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Frühestmöglicher Eintrittstermin August 2015

bonusbox is looking for a Community & Customer Support (Intern, full- or part time) to join the team in our Berlin office.

You will be our voice to the user and your goal is to inspire a growing user base to regularly share the bonusbox experience.

Your Job

  • Keep our users informed on updates to our platform and other worthwhile news in the bonusbox universe
  • Prepare showcases of new partner stores and introduce them to the bonusbox community
  • Regularly scout the bonusbox universe for great products and curate a handpicked selection of what’s cool
  • Make sense of quantitative and qualitative user research
  • Channel customer service and user feedback to our product team
  • Contribute to and improve our customer support framework
  • Support and help our community, primarily via written channels (email, Twitter, etc.)

We Offer

  • A company culture pushing self-development
  • An international environment with more than 10 nationalities working from our office in Berlin
  • Be part of a fast growing company that operates at the intersection of digital commerce and big data

Your Profile

  • Excellent German (native language skills) and English are a MUST!
  • You ideally earned a degree in language arts, journalism or communications. Alternatively you have prior experience in a startup or in a customer service oriented work environment
  • Your organizational skills are second to none
  • You effectively articulate complex matters and come to the point quickly
  • You are tech savvy and well versed in using google docs and other cloud-based services
  • You have exceptional writing skills and can craft everything from emails and newsletters to blog posts and internal documents

If you are interested, please send your application to: