As a Quality Manager at Blacklane you will help us secure the implementation of our high quality standards and work closely with our partners worldwide.
Support our Regional Managers and provide regular feedback on the performance and quality standards of our external partners.
Maintain stability and a high quality of service in our areas of operation
Conduct regular checkup calls with our partners
Working close with our Customer Care Department on securing the smooth problem-solving process in our complaint management
Provide assistance during the monthly billing process
Dealing with stakeholders feedback (positive and negative) on a daily basis
Attention to detail, excellent organizational skills and exceptional verbal and written communication skills
Strong sense of initiative and self-responsibility, working well under pressure, flexible and always willing to rise to a challenge
Problem Solver with positive attitude, who can turn negative feedback into beneficial strategy goal
Strong computer literacy skills (Word/Excel), ideally with previous experience working with Salesforce
Fluent in German and English, additional language is a plus
Personable and open with colleagues and customers, a good team player
Independent work within an international and young team
Professional, dynamic and innovated work environment with room for personal development
An attractive workplace with free fruit, drinks and team parties in a modern loft in Berlin Kreuzberg
Sounds like you? If so, please send your application including your CV, cover letter, earliest starting date and salary expectations by e-mail to email@example.com. We look forward to hearing from you!