(Senior) CRM Manager (m/f)
- Mit Berufserfahrung
OUTFITTERY is Europe’s largest Personal Shopping Service for men. We know that shopping isn’t a pleasure for every man. This is why we set a clear goal: a world where men have time for the important things in life and are still well-dressed.
Would you like to work on a variety of tasks, take over responsibilities and gain strong insights into an E-Commerce company, all of this in a diverse and international team? Become a part of it as a (Senior) CRM Manager (m/f)!
You develop, execute and optimise a portfolio of cross-channel marketing campaigns and lifecycle programs (transactional and marketing)
You own all communications with our customers across multiple channels, platforms and devices (email, sms, push notifications, website, website, offline mailing, stylist teams, customer care).
You work with BI, Product and IT to leverage campaign automation, segmentation and ongoing optimisation through A/B testing
You manage technical projects including tool integration, database connections, API implementation and content automation
You enhance the customer experience by deriving actionable customer insights and bringing innovative solutions
You track, report and analyse your campaigns’ performance and come up with actions to drive retention and maximise customer lifetime value
You have a degree in business, marketing, computer science or a similar field
You have 3-5 years experience in CRM, retention marketing or campaign management
Experience defining and setting up automated lifecycle programs across multiple channels
Experience managing projects with cross-functional teams
Excellent communication skills in English
You are organised, logical, analytical, performance driven, solution oriented and creative
You have a passion for creating great customer interactions and are a team player
- An international and smart team which is eager to revolutionize shopping for men
- A transparent company culture with highly motivated colleagues, which work on our ambitious goals
- An exciting and responsible role, with great impact
- An honest and open feedback culture and individual development opportunities
Intrigued? Then send us your application with your salary expectations and possible starting date. Your contact person is Jarmila Saurugg.