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(Senior) CRM Manager (m/f)

  • Vollzeit
  • Mit Berufserfahrung

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Frühestmöglicher Eintrittstermin Dezember 2016

OUTFITTERY is Europe’s largest Personal Shopping Service for men. We know that shopping isn’t a pleasure for every man. This is why we set a clear goal: a world where men have time for the important things in life and are still well-dressed.

Would you like to work on a variety of tasks, take over responsibilities and gain strong insights into an E-Commerce company, all of this in a diverse and international team? Become a part of it as a (Senior) CRM Manager (m/f)!


Your tasks

  • You develop, execute and optimise a portfolio of cross-channel marketing campaigns and lifecycle programs (transactional and marketing)

  • You own all communications with our customers across multiple channels, platforms and devices (email, sms, push notifications, website, website, offline mailing, stylist teams, customer care).

  • You work with BI, Product and IT to leverage campaign automation, segmentation and ongoing optimisation through A/B testing

  • You manage technical projects including tool integration, database connections, API implementation and content automation

  • You enhance the customer experience by deriving actionable customer insights and bringing innovative solutions

  • You track, report and analyse your campaigns’ performance and come up with actions to drive retention and maximise customer lifetime value


Your profile

  • You have a degree in business, marketing, computer science or a similar field

  • You have 3-5 years experience in CRM, retention marketing or campaign management

  • Experience defining and setting up automated lifecycle programs across multiple channels

  • Experience managing projects with cross-functional teams

  • Excellent communication skills in English

  • You are organised, logical, analytical, performance driven, solution oriented and creative

  • You have a passion for creating great customer interactions and are a team player


We offer

  • An international and smart team which is eager to revolutionize shopping for men
  • A transparent company culture with highly motivated colleagues, which work on our ambitious goals
  • An exciting and responsible role, with great impact
  • An honest and open feedback culture and individual development opportunities


Intrigued? Then send us your application with your salary expectations and possible starting date. Your contact person is Jarmila Saurugg.