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Service Designer (m/f)

  • Vollzeit
  • Mit Berufserfahrung

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Frühestmöglicher Eintrittstermin September 2016

Help a renowned industry leader to design the journey of tomorrow

About us: The Berlin-based Lufthansa Innovation Hub GmbH (LIH) is the digital transformation spearhead of the world’s largest aviation corporation Lufthansa Group. We are a small, seasoned team consisting experienced Lufthanseats and experts from the startup ecosystem committed to fast-track world-renowned brands such as Lufthansa, Eurowings SWISS, Austrian Airlines and Miles & More into the digital age.

Depending on the individual challenge LIH leverages established, proven business models and companies with the assets of Lufthansa Group and develops its own, tailor-made solutions based on tangible customer pain points. In this regard we are working closely with experts in the Lufthansa Group as well as field-proven entrepreneurs from the startup ecosystem.

Job summary: The Service Designer acts as the leading “customer advocate” within the LIH Venture Development team. You will foster the development of internal and external digital ventures ranging from strategic partnerships with existing players to greenfield development of new products and services for the traveler of tomorrow through the systematic application of established ideation, creativity and design methodologies. Thereby you will holistically live customer centricity by matching market and trend insights from the LIH researchers, test results from our in-house prototyping as well as direct customer feedback obtained through surveys, focus groups and systematic market research. Your expertise will be used first and foremost within small project teams covering specific customer pain points as well as in general matters concerning ideation, prototyping and human interaction design.     

Your profile

  • Exceptional degree in Business Administration (or equivalent)
  • 3+ years work experience related to Service Design, User Interface Design, UX Design and/or Product Management
  • Credible understanding of field-proven ideation, design and product hypotheses validation methodologies (esp. Design Thinking and Lean Startup, also Pretotyping, Mind mapping, 6-3-5 etc.)
  • Emphatic mind with a distinct sense for human interaction and needs in the business context
  • Very good communication, observation and presentation skills
  • Travel & mobility affinity
  • Fluent in English and German

Valuable additions

  • Advanced education in Design Thinking (e.g. HPI), Service Design, User Interface Design and/or UX Design
  • Experience in startup and/or company builder context
  • Experience in product management context
  • Professional touch points with travel (tech) and/or mobility


Your responsibilities

  • Holistic steering of venture projects in travel tech and mobility context
  • Setup of a project framework (including roles & responsibilities of project team members, relevant tools and processes)
  • Definition and monitoring of KPIs and milestones
  • Acquisition of relevant partners
  • Ongoing steering of product development, implementation and iterative improvement  
  • Business Development towards internal and external stakeholders
  • Systematic know-how-transfer both into Lufthansa Innovation Hub as well as Lufthansa Group

What we offer

  • Be an essential member of a smart and hard-working team developing solutions for the traveler of tomorrow together with one of the most iconic brands in the aviation industry
  • Act as an entrepreneur with a high degree of creative freedom and execution flexibility
  • Work in the entrepreneurial unit of an industry-leading player promoting iterative, straight-forward execution
  • Utilize seasoned Lufthanseats and experienced entrepreneurs as supporter and challenger
  • Gain exceptional perspective and learn about one of the hottest industries in tech
  • Receive competitive compensation including performance bonus and fringe benefits


Lufthansa Innovation Hub GmbH
Solveig Schulze
Rosenthaler Str. 32
10178 Berlin