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Student Assistants (m/f) - Berlin

  • studentische Hilfskraft
  • Berufseinsteiger

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Frühestmöglicher Eintrittstermin November 2016

 About Freshdesk

Freshdesk is the leading provider of cloud-based customer engagement software. Headquartered in San Bruno, California, with offices in Germany, the United Kingdom, Australia, and India. Launched in 2010, the flagship product, Freshdesk allows organizations to support customers through email, phone, websites, forums, and social media. Freshdesk's suite of products also includes Freshservice, a cloud-based service desk and IT service management (ITSM) solution, Freshsales, a full-fledged CRM made for high-velocity sales teams, and Hotline - an in-app support and engagement platform for mobile-first businesses. With powerful features, an intuitive interface, and a freemium pricing model, Freshdesk's products are widely used by teams and companies of all sizes. Freshdesk has over 80,000 customers around the world, including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, and Cisco. Freshdesk is backed by the world's leading investors – Accel Partners, Sequoia Capital, Google Capital and Tiger Global Management. Recently, Freshdesk has been listed  as one of Forbes’ next billion-dollar startups. Today the company has more than 800+ passionate employees globally.

As a Student Assistant (m/f) you will assist our highly dedicated team with flat hierarchies, either in supporting Business Development & Sales or Human Resources in attracting potential customers for our SaaS products or finding the best talents available for our team. Both positions are based in the center of Berlin at Mindspace Friedrichstraße and will give the opportunity to work hand-in-hand and report to our team leads. If you are excited about the opportunity to work in one of the fastest growing startups with multifaceted colleagues … apply to join our team!

Your Role and Responsibilities:

     Business Development & Sales

  • Helping our sales team build a viable revenue pipeline for our business and accelerating Freshdesk's revenue growth across the D-A-CH, BeNeLux & Nordics region
  • Researching and understanding company structures, hierarchies, business responsibilities and contact persons
  • Gathering customer information for E-Mail outbound campaigns for different European markets
  • Prospecting and identifying opportunities in target markets
  • Hitting defined KPI’s and targets and provide regular reporting of your status


     Human Resources

  • Helping our hiring team build a viable candidate pipeline for our business and shaping Freshdesk's team growth for our recently installed European headquarter
  • Screening CV’s and pro-actively identifying and addressing top candidates via professional networks
  • Coordinating interviews for candidates and the hiring team
  • Being the first point of contact for potential Freshers and assuring a smooth, direct and easy application process
  • Crafting your own projects, e.g. setting up university cooperations to attract new talents

Our Perfect Match

  • Qualified undergraduates and recent graduates (e.g. business administration / management or human / social sciences or psychology or similar studies) are encouraged to apply, though recent Master's students are preferred
  • Passionate about customer engagement, business development, and CRM tools for the Business Development & Sales role
  • Passionate about people, HR and Organization, and especially recruiting for the Human Resources role
  • Strong interest in startups and ideally some first experience in sales / business development or HR / project management
  • Fast-learner driven to action, analytical, precise, proactive, reliable and thorough with excellent organisational skills
  • Fluent in German and English, other language proficiency is a plus

These are some benefits you can expect from us in return

  • Fantastic opportunity to build the European presence of a fast-paced global growth start-up from scratch
  • Work closely with multifaceted colleagues in a flat organization
  • Flexible working hours for certain positions; development opportunities for personal and professional growth in an international environment
  • A fun startup work environment in the middle of Berlin
  • Great social events, quarterly parties and other team outings
  • An excellent salary package
  • One free lunch one day every week
  • Healthy snacks and drinks

Please apply only via our online tool.

If you have any questions, don't hesitate to write us an email to Freshdesk has other positions to fill – please check our openings on our website.

We are looking forward to receiving your application!