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IT Service Manager (m/f)

  • Vollzeit
  • Manager/in ohne Personalverantwortung
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Frühestmöglicher Eintrittstermin Juni 2018

Join the mobility revolution. With the backing and support of the biggest car manufacturer in the world we will shape the future of urban mobility worldwide. We are a high-growth, high-potential, high quality start-up that offers innovative, holistic and stress-free mobility solutions. Our customer-centric approach means that to us, mobility is not just a means to an end. It’s a passion. We are UMI.

Your upcoming projects

  • Develop, implement and be fully responsible for our technical support concept, including setting up and monitoring service level agreements
  • Make sure the day-to-day operations of our mobility platform run smoothly
  • Be the link between customers, customer care and our external IT partners
  • Analyse technical problems that come up and kick-off the troubleshooting process
  • Continuously optimize troubleshooting routines

Your background

  • You have successfully set up a technical support system for a mobility start-up
  • You have good technical understanding of new-mobility related mechatronics, electronics and software architecture, especially API management
  • You know which ticketing systems make sense for us and you’ve implemented one before
  • You’re passionate about the future of mobility and current technology trends in the sphere
  • You put the customer first in everything you do
  • Your English is fluent, your stakeholder management is excellent and your problem-solving skills are outstanding

What we can offer you

  • Competitive salary
  • 30 vacation days
  • Mobility budget
  • Flexible working hours