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Operations Associate (m/f/d) - Fleet

  • Vollzeit
  • Mit Berufserfahrung

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Frühestmöglicher Eintrittstermin Juni 2019

Via, the world’s leading on-demand shared rides technology developer and provider, and Daimler (Mercedes-Benz), the world’s preeminent automotive company, have launched ViaVan, a joint venture to transform the way people move around cities. ViaVan will launch on-demand shared mobility services in Europe using Via’s revolutionary technology and lead the cooperation to design and build transformative mobility technology with both the Via and Mercedes-Benz Vans teams.

As an Operations Associate (Fleet), you will have the opportunity to gain broad exposure to entrepreneurship, operations management, product management and business development. You will work directly with our senior team in Berlin as we expand our service in this key market.  This is a challenging, hands-on management role in the context of a fast-paced tech company. Responsibilities span operations, people-management, and analytics. A successful candidate will enjoy leading people as much as he/she enjoys relentlessly improving our operations processes and the supporting technology solutions.

Responsibilities and Duties

  • Ensure that our large vehicle fleet is running smoothly by developing effective operational processes (e.g., charging, maintenance, cleaning) and owning a set of operations KPIs (e.g., vehicle uptime) to track your success
  • Ensure optimal shift planning while taking changing supply requirements and driver satisfaction into account
  • Serve as point of contact for drivers; respond to operational issues
  • Lead a team of operations staff and foster an energetic, inclusive working environment
  • Develop relationships with potential business partners
  • Utilize proprietary technology to monitor ViaVan’s operation in real time and ensure its smooth execution
  • Plan and coordinate needed infrastructure growth to ensure the operations of our expanding vehicle fleet
  • Prepare and implement strategies to scale operational processes and systems to support rapid yet sustainable growth of our fleet
  • Work with our product managers to further improve our fleet management technology suite to enable ever more excellent operations


  • You have 2+  years experience in operations
  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Independent self-starter; you enjoy working as part of a small team and are excited to help build ViaVan in Berlin from the ground up
  • Skilled at communicating professionally with drivers and other stakeholders from a broad range of backgrounds
  • Problem solver; you don’t accept the status quo and are always looking for creative solutions
  • Demonstrated record of entrepreneurial achievement and/or leadership a plus
  • Fully fluent in German and English

What we offer you

  • An important role in a fast growing, mission-driven technology company
  • Meaningful work aimed at radically changing the way we move around in cities
  • A feedback-seeking culture nurturing a steep personal learning curve
  • A team of inspiring personalities with top-notch backgrounds
  • An international environment with close collaboration with colleagues
  • Subsidized fitness club memberships
  • Above market compensation package