(Senior) Customer Success Manager (m/f/d)
- Manager/in ohne Personalverantwortung
As one of Europe’s fastest growing SaaS startups, Vimcar is redefining business mobility by seamlessly integrating commercial vehicles into digital ecosystems. An innovative combination of live car data and a set of cloud-based applications offer real-time insight into vehicle activity to reduce operational cost for fleets.
Vimcar already has connected 70,000+ cars (including customers like Allianz, Zalando, Deutsche Bahn, Ford and Adecco) and raised €18m+ from renowned VCs including Acton Capital, Coparion and UVC. Headquartered in Berlin, more than 100 employees from 15+ countries are working on our mission to build Europe´s leading fleet tech company.
As Customer Success Manager at Vimcar, you foster high levels of engagement and lasting, positive relationships with our existing customer base. Understanding the ecosystem and with expert product knowledge, you become their closest adviser on how to get the most out of Vimcar Fleet, our fleet management SaaS solution.
- You work closely with our product and data teams to help improve our customers' product experience while gathering invaluable customer feedback.
- You plan and conduct training sessions with existing and onboarding customers on-site as well as remotely.
- You anticipate our customers' evolving needs, based upon which you deduce service strategies.
- You establish new and creative ways to engage with our customers, promoting product expertise and enthusiasm among them.
- 3+ years of experience in Customer Success or a similar role for B2B SaaS
- University degree within business, social or natural sciences
- Service-oriented approach and strong communication skills (also in front of larger groups), combined with sales talent
- Tech-savy and eager to dig into data analysis with tools like Microsoft Excel or Tableau
- Willingness to travel for 1 or 2 days / week
- Business fluent German, advanced English with any additional European languages being a plus
Why should you join us? At Vimcar, you can take an established StartUp through an exciting growth period with significant VC backing.
- Be the first – Enjoy a high degree of autonomy and the opportunity to expand and shape this role as we grow the team.
- A SaaS solution that is already loved by thousands of companies and a product team that never stops optimising.
- We value experience and offer an unlimited contract with competitive compensation and flexible working hours.
- Get access to company carsharing, fresh fruit and free drinks around the office, frequent company events, and choose from a variety of other perks, including a membership with Urban Sports Club.
Sounds like you? Send us your application (CV or LinkedIn/Xing) today using our online application form. Reach out to our emailadress if you have any question – we're happy to help.