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Customer Operations Executive (m/f) - German speaking

  • Vollzeit
  • Berufseinsteiger
Frühestmöglicher Eintrittstermin Mai 2018

Your Responsibilities & Duties

The responsibilities and duties of a Customer Operations Executive revolve around three main areas:

Customer Service

  • Handling of customer queries via live-chat and email
  • Optimizing the existing processes within the customer service team
  • Relaying of customer feedback to the different departments
  • Ensuring responsible gaming policies are adhered to

Account & Age Verification (KYC)

  • Monitoring of partly automated verification processes of customer data
  • Manually verifying customer accounts

Online Payment

  • Monitoring new registrations and SMS-verifications
  • Screening automated deposits and withdrawals
  • Monitoring of suspected account fraud

Your Profile

  • You are an ambitious and confident individual, who is eager to cease an opportunity and excel in a fast-growing team of industry experts
  • You are prepared to take on responsibility in the areas of customer support, online payment and KYC
  • You are prepared to align your working hours to the times of increased customer activity and occasionally also weekends
  • You are fluent in both German and English
  • You are the type of individual who doesn’t see problems, but rather challenges that have yet to be tackled
  • You have already worked for a company in the i-Gaming sector? Excellent!
  • You already have experience in the area of customer operations (customer support, online payment, KYC) from working for fintech, insurance, banking or retail businesses? Fantastic!
  • You have basic expertise in the areas of CRM, marketing and/or product management
  • You are prepared to learn, grow and eventually take on roles with greater responsibilities
  • Last but not least: you are prepared to make Malta your new Mediterranean home

Your Application

  • Please send your CV via E-Mail
  • We would appreciate if you could also briefly share your thoughts on current trends in the areas of customer service and/or online payment. Also state what makes you a particularly suited candidate for this role
  • Should you have a LinkedIn profile, you are more than welcome to share it with us